-ABRAHAM O. ADEBO-

 

2405 Villanova Street Arlington, TX 76018 ·  (817) 203-1575  ·  AbrahamAdebo@gmail.com

Information Technology • Global Technical Support • Office & Field Manager

Experienced leader, extensive technical support experience and excellence in customer service, with a demonstrated success in meeting and exceeding goals; and an established ability to manage technical problems effectively.

•  Customer Advocacy•  Mac OS & Windows Support•  Software & Hardware Support

WORK EXPERIENCE

Versailles Investment Group2013-Present

Help Desk Support/RefreshDallas, TX

· Responsible for Windows 7, & 8.1 deployments

· Troubleshooting, network, and hardware problems

· Hardware & software support for 200+ international executives

· Imaging, deployment, and support of over 100 new windows machines per year

· Installation of various enterprise level software and applications including VPN,

   MS Office, Sophos, CRM, Skype, Outlook Migration, Citrix, & OneDrive

· Provide line of support via email and phone to end users for 72 hours after deployment

·               Submitting, resolving, escalating, and following up on support tickets to maintain SLAs

efficiently and effectively through the HEAT ticketing system in an enterprise environment

 

Wells Fargo & Walmart – Hardware Refresh Team2012-2014

Refresh Tech/IT Support (contract position Compucon/Team Netview)North Texas

· Technician esponsible for removing dated hardware equipment from various regional

   locations, shipping to a processing center, and installing new hardware

· Wiping sensitive customer and company information from old machines

· Removal and installation of new printers, routers, switches and servers

· Asset tagging, tracking, and inventory of all machines

· Mapping and imaging of new machines

 

Tey-Nar Computer Repair2010-2012

Break Fix TechnicianDallas, TX

· Assist with repair of Dell and HP desktops/laptops

· Manage ordered assets for over 20 small business clients

· Assist in repairing Sharp and Konica Minolta commercial and all-in-one printers

· Making weekly/monthly visits to various client offices to provide onsite support

IT COURSES

· CompTIA A+

PROFESSIONAL PROFILE

· Knowledge and familiarity with all Windows operating systems

· Desktop, laptop and general workstation maintenance

· Troubleshooting hardware and software issues

· Building and maintaining custom configurations

· Asset management and data entry skills

 

EDUCATION

University of Lagos, Lagos, Nigeria

o   Bachelors of Political Science

Per Scholas, Dallas TX

o   Computer Technician Training for CompTIA A+ Certification

o   Graduated in 300-hour CompTIA certified course

o   CompTIA 802 currently in progress: 2/15/16

o   Perfect attendance

REFERENCES

o   Personal and professional references available upon request

o   Letters of recommendation also available upon request

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